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Hi! Need help with the site or have questions? Use our new Instant Messaging Chat for real-time support.

If you are experiencing difficulties in completing your enquiry, please use our Real Time Chat and one of our friendly team will be happy to assist you.

Customer Portal

Make Payment

Account ID:
Our Client:
Current Balance:
Settlement Amount to Pay: Settlement Amount Paid:

Pay Online Now

If you wish to make a payment with your credit or debit card using our secure facility, press the continue button below (please note that if you use a credit card this may incur interest and fees and could potentially increase your overall indebtedness).

Alternative Methods of Payment

To see the ways in which you can make payments on your current balance, see our Help and Advice section. Please ensure that any payment you do make is affordable whilst maintaining your priority bills such as utility and mortgage payments.

Please enter as many of your card details as possible. All bold fields are required.

✔

  • Maximum Payment: .

  • If you wish to receive a receipt and the transaction authorisation number via email, please enter your email address in the above field.



Having Trouble Making a Payment?

If you are experiencing issues when trying to make a payment online, please Contact Us.

If you are currently unable to pay, consider visting our Help Page for advice.

Payment Accepted

Thank you for your payment, your account with us has now been paid, settled in full.
No further payment is required.

Thank you for your payment.

Your payment authorisation code is:

Please Click this Link if you wish to view or download your statement or Click Here to view your current account details.

Unable to Make A Payment

If this error is persistent, please try to Contact Us via an alternative method.

Download Statement

Click to view statement: Open Statement

Please allow a few moments for your statement to be displayed. If it does not appear above then select the "Download Statement" button to save it to your computer.  You can then open it in a program of your choice.

If you want to keep a copy of this statement for your records, select the "Download Statement" and save it to your machine.

Download Statement

If you are having trouble downloading your statement, please try to Contact Us.

Unable to Download Statement

If this error is persistent, please try to Contact Us via an alternative method.

Request A Callback

Opening Hours

Monday - Friday8:15am - 6pm

Select Time

Please select the date and time you would like to be called back or select the "Call Me ASAP" box to receive a call back as soon as possible. All bold fields are required.

Callback Requested

Thank you for requesting a callback, an agent will be in contact at your specified time.

Callback Request Error

If this error is persistent, please try to Contact Us via an alternative method.

Download Mandate

No Standing Order Mandate available

You must have a valid arrangement in place to download a standing order mandate.  Click here if you wish to create a payment plan.

Click to open mandate: Open Mandate

Please allow a few moments for your standing order mandate to be displayed. If it does not appear above then select the "Download Mandate" button to save it to your computer. You can then open it in a program of your choice.

If you want to keep a copy of this standing order mandate for your records, select the "Download Mandate" and save it to your machine.

Download Mandate

If you are having trouble downloading your standing order mandate, please try to Contact Us.

Unable to Download Standing Order Mandate

If this error is persistent, please try to Contact Us via an alternative method.

Income and Expenditure

Please fill out as many fields as possible. Please note that all amounts entered should relate to the total income or expenditure of that type for a month. Remember to save your income and expenditure by selecting the "Update Income and Expenditure" button at the bottom of this page.

Disposable Income:

Income:

Expenditure:

Disposable Income:

Income and Expenditure Updated

Thank you. Your disposable income is now: .

Unable to Update Income & Expenditure

If this error is persistent, please try to Contact Us via an alternative method.

Payment Plan

Current Balance:

Settlement Balance To Pay:

Disposable Income:

We require an Income and Expenditure form to be submitted before setting up an arrangement of less than per month, to continue and set up an arrangement using our secure facility click the button below.

Instalment Amount
Payment Due
Frequency
Payment Method

Make sure to send your payment for the next payment date of your arrangement. Visit our help page for more information on how to pay.

Click Here if you wish to view or download your standing order mandate.

Please Contact Us if you wish to update your payment plan or if you are about to miss a payment.

Your payment plan has a payment method linked. Money will be withdrawn at the next payment date.

Thank you for setting up a payment plan.
Your payment plan has no payment method linked. Please consider filling out the form below to add a card to this plan and set up automatic payments.

Please Contact Us if you wish to update your payment plan or if you are about to miss a payment.

Please note that updating your payment plan may require you to relink your card if the existing card authentication amount is not sufficient to cover the new plan.

Link a Card to This Plan

Thank you, your card has been linked to the above arrangement

Link a Card to This Account

Please enter as many of your card details as possible. All bold fields are required.

✔
* This selection is only used to help users calculate a payment amount that is affordable and does not affect your actual billing frequency.

  • If you wish to receive a receipt and the transaction authorisation number via email, please enter your email address in the above field.

By submitting this form you are agreeing to a continuous payment authority being set on your nominated account.

This means that you have authorised United Kash to debit the above card with . The first payment will be taken on and thereafter according to your chosen frequency.

The transaction will appear on your bank statement as being taken by United Kash. You have the right to cancel this authority at any time simply by contacting us on or emailing us at customerservice@unitedkash.com and requesting that payments cease.

We will attempt to take the payment from your card on the agreed date so you should ensure there are sufficient funds available.

Should this payment fail the CPA will be cancelled and the arrangement will have broken. This means that your account will show as having a defaulted payment arrangement. Therefore if you are struggling to stick to this arrangement it is important that you give us a call and we can discuss what options are available to you.

Having Trouble Linking A Card to this Payment Plan?

If you are experiencing issues when trying to add a method of payment online, please Contact Us.

Select a Payment Method

  • Enter the number of days between each payment. For example, if you want payments to be charged every 10 days, enter '10'.

  • Enter the day of the month for your payment. Check "Working Day?" to ensure payments are made on a working day, entering '31' will be the last working day.

  • Choose a specific day of the week. Payments will be scheduled for the last occurrence of that day each month, starting after the initial payment.

Please be aware that by making a payment to us using a credit card could result in you being charged interest by your card originator.

  • Instalment amount cannot be greater than your account balance of .

  • You cannot pay more than 70% of your monthly disposable income () in a given month.

Unfortunately it is not possible to create a new arrangement as you have not maintained your previous arrangements.

In order to create a new arrangement please firstly navigate to the Make A Payment area and make a payment for an amount which is affordable to you. You will then be able to create a new arrangement via this Make A Payment Plan area.

Alternatively call us on or navigate to the Real Time Chat facility during our operating hours (see contact us section) to speak with one of our trained agents who will be able to assist in resolving this matter.

Having Trouble Creating a Payment Plan?

If you are experiencing issues when trying to set up a payment plan online, please Contact Us.

If you are currently unable set up a payment plan, consider visting our Help Page for advice.

Update Payment Plan Amount

Update Payment Plan Date

You can only update your next payment date three times for the duration of your current payment plan.

Unable to Create Arrangement

Your balance is too low to set up an arrangement online. Please call us on to discuss your options.

The ability to set up an arrangement online has been disabled for this account. Please call us on to discuss your options.

Your disposable income is too low to set up an arrangement online. Please call us on to discuss your options, visit our Help and Advice section for guidance, or update your Income and Expenditure when your circumstances change.

If this error is persistent, please call us on to discuss your options.

Help and Advice

Making a Payment

At United Kash we will provide you every means to make payment to us, quickly and securely.

Payment can be made to United Kash via any of the following methods;

Access our payment line by calling . Please note all payments made via this method will be taken in British Pounds Sterling.

Manage your account and Pay Online Now by selecting the options down the left hand side of this page. You will need your letter to hand for your log in details.

Make a cash payment into our bank account by visiting any branch of the Barclays Bank Limited and making a deposit into our account;

  • Account Name: United Kash Limited
  • Account No: 23385760
  • Sort Code: 20 44 51

Remember to quote your reference number on the transaction.

Make a payment via bank transfer by setting up a Faster Payment or Standing Order to;

  • Bank: Barclays Bank Limited
  • Account Name: United Kash Limited
  • Account No: 23385760
  • Sort Code: 20 44 51

Remember to quote your reference number on the transaction.

Make a payment via bank transfer by setting up a Faster Payment or Standing Order to;

  • Bank: |ukl input|
  • Account Name: |ukl input|
  • Account No: |ukl input|
  • Sort Code: |ukl input|

Remember to quote your reference number on the transaction.

I Have Multiple Debts and Need Advice

You can contact the following not-for-profit organisations for free, confidential, and impartial debt advice, or for details of where to get such advice in your area.

PayPlan
United Kash are proud supporters of Pay Plan and you can contact them for free, confidential and impartial debt advice either by visiting their website at www.payplan.com or by calling 0800 917 7823.

Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice Bureau (address in the phone book) or go to www.adviceguide.org.uk

Money Advisor Network
The Money Adviser Network offers free debt advice backed by MoneyHelper. Provide your contact details in confidence and we'll connect you with a qualified and regulated money advice provider so you can get back on track. Visit www.adviser.moneyhelper.org.uk for more information.

National Debtline
If you live in England, Wales, or Scotland phone 0808 808 4000 or visit www.nationaldebtline.org for debt advice and information.

Advice NI
If you live in Northern Ireland, visit www.adviceni.net/advice/debt, or email debt@adviceni.net for debt advice.

AdviceUK
Member centres offer debt advice including specialist advice for minority communities and people with disabilities. For further information phone 0300 777 0107

StepChange Debt Charity
For debt advice throughout the UK phone 0800 138 1111 or visit www.stepchange.org

Money Advice Scotland
The Money Adviser Network offers free debt advice backed by MoneyHelper. Provide your contact details in confidence and they’ll connect you with a qualified and regulated money advice provider so you can get back on track. Visit www.adviser.moneyhelper.org.uk for more information.

Glossary

Please refer to the below if you need any help understanding the terminology on our website.

Support for Gambling Problems

GamCare

GamCare is the leading UK provider of free information, advice and support for anyone harmed by gambling. Should you require support for a gambling problem please visit their website at www.gamcare.org.uk or contact them on 0808 8020 133

National Energy Action

Working across England, Wales and Northern Ireland, everything the NEA does aims to improve the lives of people in fuel poverty. They directly support people with energy and income maximisation advice and they advocate on issues including improving the energy efficiency of houses. Should you require their support, please visit their website https://www.nea.org.uk or contact them on 0800 304 7159

I Wish to Make a Complaint

As an ethical and professional credit management organisation, we take our responsibilities very seriously. United Kash are members of the Credit Services Association and abide by the code of practice, which can be viewed here: https://cdn.ymaws.com/csa-uk.site-ym.com/resource/resmgr/docs/code_of_practice/code_of_practice.pdf

We adhere to the standards and guidance set out by the Financial Conduct Authority source book, CONC.

We also hold an FCA Consumer Credit Licence (licence no. FRN 672388) and are registered with the Information Commissioners Office under the Data Protection Act registration no.Z1854656.

Please see the following document for further details on our complaints policy: https://online.unitedkash.com/uklCustomer/resources/ComplaintsPolicy.pdf

If you have been unhappy with the level of service you have been provided by United Kash please either email us including all details of your complaint, and your reference number, ensuring you mark the subject header on your email as COMPLAINT to customerservice@unitedkash.com or alternatively write to us at:

  1. United Kash Limited
  2. Business Centre West Road, Ransomes Euro Park
  3. Ipswich
  4. England
  5. IP3 9FJ

Please always quote your reference number on any correspondence.

If more than eight weeks from the date of your complaint has passed and you haven’t received a final response, or you are dissatisfied with the final response you receive you can contact the Financial Ombudsman Service. Their contact details are:

  1. Address: Financial Ombudsman Service (FOS), Exchange Tower, London, E14 9SR
  2. Website: www.financial-ombudsman.org.uk
  3. Tel: 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers) 0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
  4. E-Mail: complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman only has jurisdiction in respect of Eligible Complaints as defined by the Financial Conduct Authority rules and we can not guarantee that you are an Eligible Complainant. In any event, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of the final response letter. An explanatory leaflet/link will also be provided which provides further information about the Financial Ombudsman Service.

I Can't See an Answer to my Question

No problem at all! The United Kash team are on hand to answer any other questions you may have.

Simply call us on or email us at customerservice@unitedkash.com.

Visit our Contact Page to view other ways of contacting United Kash and for our opening times.

Contact Us

Opening Hours

Contact Details

Web ChatClick Here to Chat
Telephone
Emailcustomerservice@unitedkash.com
Post United Kash Limited
Business Centre West Road, Ransomes Euro Park
Ipswich
England
IP3 9FJ

Privacy Policy

Version Control

This policy was last reviewed and updated on the 23 January 2025.

Introduction

United Kash Limited ("UKL", "we", "us", "our") is a company trading and approved under the Financial Conduct Authority under FRN 672388 and is committed to protecting and respecting privacy.

Data Controller

United Kash Limited
Registered number Z1854656.
Executive Suites, Gamma Terrace, West Road, Ransomes Euro Park, Ipswich, IP3 9FJ
Phone: 01473 372212
Email: customerservice@unitedkash.com
Website: www.unitedkash.com

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This also includes any data we collect from customers and how we process it.

Identifying and Managing Risk

UKL is committed to providing a good service to consumers and treating them fairly. However, it is not always possible to reach a definitive view of what certain provisions of law and/or regulation mean. In those circumstances, UKL will have to decide on the level of risk it is prepared to assume and how any risks may be mitigated. To do this, United Kash Limited will do the following:

  • Identify the risk: Review subject matter in light of the legislation and regulation and identify any areas that may not satisfy the requirements or where compliance may be ambiguous.
  • Establish the potential effect of the risk: identify what the effect of the risk arising would be. For example, would it lead to consumer detriment? Would it lead to the commission of an offence or breach of other regulatory obligations? How serious would those breaches be? If there is any doubt as to how serious the consequences of the risk would be or if the risk (in terms of regulatory risk or reputational damage) is significant, then legal advice should be sought.
  • Mitigate the risk: Consider what action could be taken to minimise the effect of the risk. Once mitigating steps have been identified, they should be agreed with the Managing Director and implemented.
  • Record the risk: The nature of the identified risk and mitigation strategies should be recorded using the Risk Register.

Areas Where Data is Collected

We collect the following categories of personal data:

  • Identity Data: Full name, date of birth, national insurance number.
  • Contact Data: Address, email, phone number.
  • Financial Data: Bank account details, payment history, outstanding balances.
  • Employment & Income Data: Employer details, salary, benefits.
  • Credit & Debt Data: Credit reports, debt history, loan agreements.
  • Communication Data: Records of calls, emails, and chat interactions.
  • Technical Data: IP address, device ID, browser type.
  • Marketing Preferences: Your preferences for receiving marketing communications.

How We Collect Your Data

We collect data directly from you when:

  • You apply for a loan or debt repayment plan.
  • You communicate with us via phone, email, or online chat.
  • You make payments to us.
  • You use our website or online portal.

We also obtain data from third parties, including:

  • Credit reference agencies (Experian, Equifax, TransUnion).
  • Debt collection agencies.
  • Financial institutions.
  • Publicly available sources (e.g., Companies House, electoral register).

Legal Basis for Processing Your Data

We process personal data under the following lawful bases:

  • Contractual Necessity: Request a copy of your personal data.
  • Legal Obligation: To comply with UK laws, including financial regulations and anti-money laundering laws.
  • Legitimate Interests: For fraud prevention, debt recovery, and service improvements.
  • Consent: For marketing communications (where applicable).

How We Use Your Data

We use your personal data for the following purposes:

  • Managing your account and processing payments.
  • Conducting affordability assessments and credit checks.
  • Contacting you about overdue payments and repayment options.
  • Complying with regulatory and legal obligations.
  • Preventing fraud and financial crime.
  • Improving our services and website functionality.
  • Sending you marketing communications (if you have opted in).

Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request corrections to inaccurate data.
  • Right to Erasure: Request deletion of your data (subject to legal retention requirements).
  • Right to Restriction: Request limited processing of your data.
  • Right to Data Portability: Request transfer of your data to another provider.
  • Right to Object: Object to processing for marketing or legitimate interests.
  • Right to Withdraw Consent: Withdraw marketing consent at any time.
  • Right to Complain: File a complaint with the ICO if you believe we have mishandled your data.

To exercise these rights, contact us at customerservice@unitedkash.com

Sharing Your Data

We may share your data with:

  • Credit Reference Agencies - To perform affordability and credit checks.
  • Debt Collection Agencies – If your account is in arrears.
  • Regulatory Bodies – Such as the FCA, ICO, and HMRC.
  • Service Providers – Including IT service providers, payment processors, and legal advisors.
  • Law Enforcement – If required for fraud prevention or legal investigations.

We do not sell your data to third parties.

Data Retention

We retain personal data for as long as required to fulfill and meet contractual and legal obligations:

  • Financial Records: Retained for 6 years after account closure to comply with FCA and HMRC requirements.
  • Call Recordings: Stored for 12 months for training and compliance purposes.
  • Unsuccessful Applications: Retained for 12 months to prevent fraud and duplicate applications.
  • Marketing Preferences: Stored until consent is withdrawn.

Automated Decision-Making and Profiling

We may use automated decision-making in the following areas:

  • Credit Risk Assessments: Using data from credit reference agencies to evaluate creditworthiness.
  • Fraud Detection: Identifying and flagging suspicious transactions.
  • Debt Recovery Actions: Assessing repayment plans based on financial data.

If you object to automated processing, you can request a manual review.

Cookies and Website Tracking

We use cookies to improve website functionality and user experience. You can manage cookie preferences via your browser settings. For more details, visit our Cookie Policy.

Marketing Communications

We will only send marketing communications if you have opted in. You can opt out anytime by:

Data Protection Officer

Under the Act only Public Authorities or companies who process special forms of data have a requirement to have a Data Protection Officer. However, we should appoint someone who is in charge of all Data Protection issues and compliance and who is happy to liaise with the ICO. We should record this appointment and have regular meetings in relation to Data Protection compliance.

We should record this appointment and have regular meetings in relation to Data Protection compliance.

This person is Neil Webb.

International Transfers

If we transfer your data outside the UK, we ensure it is protected by:

  • Adequacy decisions (for countries deemed safe by the UK government).
  • Standard Contractual Clauses (SCCs) approved by the ICO.
  • Other appropriate safeguards in compliance with UK GDPR.

Information Commissioner’s Office

If you have any concerns about how we process your data, you can contact our Data Protection Officer (DPO):

  • Email: dpo@unitedkash.com
  • Phone: 01473 372212
  • Address: United Kash Limited, Ipswich, IP3 9FJ

You can also contact the Information Commissioner’s Office (ICO):

Changes to Our Policy

Any changes we may make to our policy in the future will be posted on our web page and, if appropriate, notified to customers by email.

Contact

Questions, comments, and requests regarding this Data Protection and Privacy Policy are welcomed.

Monitoring the Policy

It is the responsibility of the Management Team to ensure this policy is effective through monitoring and complaints procedures. All colleagues dealing with customers have a responsibility to read, understand, and implement this policy.

Fair Processing

Click to view letter: Click to view document.

Terms & Conditions

1. Introduction

Please read these Terms and Conditions carefully before accessing or using the various United Kash Limited (UKL) websites (collectively, the "Website"). The use of this Website is subject to the terms and conditions set out below. A number of United Kash services are available through this Website, and specific contractual terms apply to each of these services. Nothing on this Website shall constitute an offer by United Kash to provide any services to any person accessing this Website.

By accessing this Website, you agree to comply with these Terms and Conditions. United Kash reserves the right to alter these terms and conditions at any time. Where changes are made, we will take reasonable steps to notify users of any material changes. Continued use of the Website after such changes shall constitute acceptance of the updated terms and conditions.

2. Intellectual Property Rights

The contents of the Website are protected by international copyright and trademark laws. The owner of the copyright and trademarks is United Kash Limited. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any material on the Website, including text, graphics, code, and/or software, except for personal, non-commercial use. Any use of content must retain all copyright or proprietary notices.

United Kash is a registered trademark of United Kash Limited. Other products or company names mentioned on the Website may be trademarks of their respective owners. Nothing in these Terms and Conditions grants you any license or right under any trademarks, names, or logos of United Kash or any third party.

3. Disclaimer

Except as provided under specific contractual terms for United Kash services, we do not guarantee the completeness, timeliness, or accuracy of any data, programs, or information on the Website. The Website and its content are provided "as is," without warranties of any kind. United Kash does not guarantee that the Website will be available without interruption or that it is free from errors, viruses, or other harmful components. Users access and use the Website at their own risk.

Nothing in these Terms and Conditions shall limit or exclude United Kash's liability where such limitations are not permitted under UK law, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.

4. Link Policy

You are granted a limited, non-exclusive right to create a hyperlink to this Website, provided such a link does not misrepresent United Kash, its affiliates, or its products and services. This right may be revoked at any time. You may not use framing techniques to enclose any United Kash trademarks, logos, or proprietary information without prior written consent.

The Website may contain links to third-party websites. United Kash does not control these sites and is not responsible for their content. The inclusion of any links does not imply endorsement of the material contained within these third-party sites.

5. Confidentiality and Data Protection

Any comments, suggestions, or materials submitted to United Kash (collectively "Feedback") shall be deemed non-confidential unless otherwise agreed. United Kash reserves the right to use, reproduce, and distribute such Feedback without limitation, except where restricted by law.

If Feedback contains personal data, it will be processed in accordance with our Privacy Policy and UK GDPR regulations. We will not publicly disclose your identity or Feedback without your consent, except where required by law.

6. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions regarding these Terms and Conditions, please contact United Kash at customerservice@unitedkash.com.

Cookies Policy

Version Control

This policy was last updated in January 2025.

Introduction

United Kash Limited ("we," "us," "our") respects your privacy and is committed to complying with relevant legislation, including the UK GDPR, Data Protection Act 2018, and applicable FCA regulations. This Cookies Policy explains how we use cookies to enhance your experience on our website, particularly when accessing our customer portal.

What Are Cookies?

Cookies are small text files placed on your device (e.g., computer, smartphone, or tablet) by websites you visit. They are widely used to improve website functionality, provide a personalised browsing experience, and collect information about site usage. Cookies enable a website to tailor its operations to your needs by gathering and remembering information about your preferences.

Types of Cookies We Use

Necessary Cookies

These cookies are essential for the website and customer portal to function properly. They enable basic features such as secure login, account management, and session continuity. Without these cookies, the website may not operate effectively.

Example: Session cookies for secure login to the customer portal.

Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve website performance and ensure the customer portal meets users’ needs. All data collected by these cookies is anonymised and used for statistical purposes only.

Example: Traffic log cookies for analysing page usage.

Functional Cookies

These cookies allow the website to remember choices you make, such as language preferences or region, to provide enhanced functionality and a more personalised experience.

Marketing and Advertising Cookies

We do not use cookies for targeted advertising purposes.

Important Note

We do not use persistent cookies (cookies stored on your device after you leave our website). All cookies we use are temporary and expire after your session ends or after a short, defined period.

Why We Use Cookies

We use cookies to:

  • Enable secure access to the customer portal.
  • Monitor and improve website performance.
  • Analyse how customers interact with our website to improve user experience.
  • Ensure compliance with legal and regulatory requirements.

Cookies do not give us access to your device or any personal information beyond the data you choose to share with us.

How to Manage Cookies

You can manage or disable cookies at any time through your browser settings. Most browsers allow you to:

  • Accept all cookies.
  • Receive notifications when cookies are set.
  • Block some or all cookies.

Please note: Blocking or disabling cookies may impact the functionality of the website, particularly the secure customer portal. Certain features, such as account login, may not work as intended if cookies are disabled.

How to Delete Cookies

If you wish to delete cookies already on your device, you can follow the instructions provided by your browser:

Note: Deleting or disabling cookies may affect your ability to access certain features of our website, including the customer portal.

Cookies and Marketing Consent

We only use cookies for necessary and performance purposes, and we do not process personal data via cookies for marketing without your explicit consent. If we introduce cookies for marketing in the future, we will request your opt-in consent in accordance with the Privacy and Electronic Communications Regulations (PECR).

Compliance with FCA Regulations

As a financial services provider, we ensure that the use of cookies aligns with FCA regulations by:

  • Maintaining secure access to the customer portal using cookies for session management.
  • Providing transparency about cookie usage and their purpose.
  • Ensuring compliance with data protection principles under the UK GDPR and Data Protection Act 2018.

Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in legislation, regulatory guidance, or website functionality. We will notify you of any significant updates through our website or other appropriate channels.

Contact Us

If you have any questions about this Cookies Policy or how we use cookies, please contact us:

Data Protection Officer (DPO)
Email: dpo@unitedkash.com
Phone: 01473 372212
Address: Executive Suites, Gamma Terrace, West Road, Ransomes Euro Park, Ipswich, IP3 9FJ

For more information about your rights and how we process personal data, please refer to our Privacy Policy.

Forgot Your Details?

Request Your Details

Please enter your details in the adjacent form. If we have any open accounts that match the details given, we will send you the United Kash Reference Number and PIN for the relevant account. We will text you the details if you supply your mobile number, or email them to you if you enter your email address.

If you cannot find your details via this form, please call us on and one of our agents will be able to assist you in retreiving your details.

Request for Details Has Been Sent

 You should receive them shortly.

If you do not receive your login details, then please call us on and one of our agents will be able to assist you in retrieving your details.

Once you have recieved your log in details, please click here to log in.

About This Website

Who Are United Kash?

United Kash Limited have been actively involved in regulated consumer debt purchase since 2015, we have established an enviable reputation for high quality compliant customer engagement that exemplifies the gold standard in compliant financial practice, steadfastly adhering to the strict regulations set forth by the Financial Conduct Authority (FCA).

We have gained an unrivalled reputation for ethical, complaint recovery, and excellent customer engagement. Renowned for our approach to forbearance, United Kash sets itself apart by handling customers with empathy and understanding, fostering trust and loyalty. The bedrock of United Kash's operation is its focus on affordability, through rigorous affordability assessments with our customers, we ensure that payment plans are sustainable, realistic and manageable for every customer.

The management team has decades of relevant experience of dealing with all aspects of compliant customer engagement, debt recovery and debt purchase in the UK. We are approved and regulated by the FCA and are also members of the Credit Services Association.

Using This Website

The website will allow you to view more details concerning your account with our client and view all of your options to resolve the matter. By logging into the website you can make payment to clear your account, update your income & expenditure, make a payment offer, request a call back, or tell us of any dispute you may have that is stopping you making payment.

The website is quick and easy to use, so why not try it today.

First of all you must ensure you have your letter to hand as this contains all of the information you will need to access your account.

Simply click the menu icon at the top left of the page to open the menu, where you can then Log In, View Your Account Details, and Make A Payment.

Raise a Complaint

If you feel dissatisfied with the service provided by United Kash or our client then please complete the below fields. The information will be forwarded to our Compliance Department who will thoroughly review the content and action your account. If the complaint meets the criteria set by the Financial Conduct Authority, you will receive written acknowledgement within 5 days. Our aim is to issue you with a Final Response within 4 weeks. If we cannot evidence any Material Inconvenience, Material Distress or Financial Loss within your complaint, we will inform you accordingly, and your complaint will be rejected.

Unable to Submit Complaint

Your already have an active complaint associated with your account. Please call us on to discuss your options.

Invalid Web Session, please log out an try again. If this issue is persistent, please call us on .

Raise a Dispute

Our operations team will take action on your account after the dispute has been fully reviewed. Depending on the outcome of the review, there are three possible scenarios:
  • If there is no action required based on the dispute, your account could be reopened.
  • If the information provided in the dispute justifies returning the account to our client, it will be closed.
  • We may place your account on hold and escalate the dispute to our client for further resolution.

Unable to Submit Dispute

You already have an active dispute associated with your account. Please call us on to discuss your options.

Invalid Web Session, please log out an try again. If this issue is persistent, please call us on .

Disclose a Vulnerability

Any Vulnerability disclosed will be treated as sensitive information and will be viewed by our agents when managing your account. This can help us take your circumstances in to consideration to ensure our agents handle your account as fairly and sesitively as possible. Please note, all liable parties will be able to view this on your account. If you would rather speak to us directly you can do so by giving us a call on .

Authorise A 3rd Party

If you would like to authorise a third party to manage the account on your behalf, please complete the below fields. By completing the fields below, you grant the third party full access to your account. You do have the right to withdraw this authorisation at any time, this can be done by calling us on .

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Registered in UK with Company Number 06890816

Authorised and Regulated by the Financial Conduct Authority, 672388

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Registered Address: United Kash Limited, Business Centre West Road, Ransomes Euro Park, Ipswich, IP3 9FJ